FAQ

FAQ

Cancel or Modify Reservations

To cancel or modify a reservation, send an email to topshelfautorentals@yahoo.com including your reservation number, first name, and last name.

Fuel Changes


Most rentals come with a full tank, but that is not always the case. There are two refueling options:
A. If you accept the refueling service option at the beginning of your rental, you will pay a $4.50 per gallon fee using the card on file to refuel the vehicle to the level of gas at time of reservation.

B. If you do not accept the refueling service option at the beginning of your rental and you return the vehicle with the tank full or at the same level as time of reservation and you will avoid a fuel charge.

Lost & Found

Contact us for any items that may be left behind, please call or send us an email.

Pet Policy

Pets are not permitted in vehicles.

Smoking Policy

Top Shelf Auto Rentals features a non-smoking fleet. Any indication of smoke will result in a cleaning fee of $250.

Vehicle Incidentals

Renter is responsible for any and all loss of or damage to vehicle resulting in collision, rollover, theft, tire damage and vandalism, medical condition, flood, fire, hail, or other acts of nature.  The renter is responsible for all parking, traffic, speeding or other tickets or violations issued while the vehicle is being rented and must pay for any fees, penalties, towing charges, or impounds.

Lost Key

If you lose your rental key, you will be subject to a replacement fee that varies from $250 and up depending
on the vehicle.